Last updated: October 2026
Linea Energy Pty Ltd (ABN 97 703 181 499) ("we", "us", and "our") is committed to protecting your privacy. Under the Privacy Act 1988 (Cth)(‘Privacy Act’) Personal Information is information or an opinion about an identified or reasonably identifiable individual, whether true or recorded in material form or not.
We collect Personal Information and non-Personal Information reasonably necessary to conduct our business, provide our website, products and services, or as otherwise permitted by law. Depending on your dealings with us, we may collect:
We do not intentionally collect Sensitive Information.
We collect information directly from you through our website, when you contact us (by email or telephone) to make an enquiry, use our services, seek customer support, lodge a complaint or provide us with feedback or when you complete our letter of authority. We may also obtain information from energy retailers and distributors under your authority, and from publicly available sources such as business registers.
We use and disclose Personal Information for the purpose for which it was collected, with your consent, or as otherwise permitted or required by law. Our purposes include:
We may disclose your Personal Information and Non-Personal Information to energy retailers, distributors and metering providers to obtain pricing or consumption data and resolve site or metering issues, our related bodies corporate, business partners, agents, contractors and suppliers, external service providers, including cloud hosting, data storage, website, IT, customer support, research, accounting and administrative providers, professional advisers, including lawyers, auditors and accountants and other parties with your consent or at your direction, and law enforcement or regulatory authorities where required or authorised by law.
We take reasonable steps to ensure external service providers protect Personal Information and comply with applicable Australian Privacy Principles.
We do not sell your information or disclose it to third parties for their own marketing purposes.
We take reasonable steps to protect Personal Information from misuse, interference, loss, and unauthorised access, modification or disclosure. Internet transmission is not completely secure, and we cannot guarantee the security of information transmitted to our online services or third-party websites linked to our website.
We retain information for as long as reasonably necessary for our business purposes, to provide services, resolve disputes and meet legal or record-keeping obligations. When information is no longer required and may lawfully be destroyed, we take reasonable steps to destroy or de-identify it. Legal or regulatory requirements may require longer retention.
You may request account closure or deletion by contacting us. This does not necessarily require immediate deletion of all records where retention remains lawful or necessary.
We may use your contact details to send information about our website, products, services and energy market developments, including relevant third-party offerings. Communications may be sent by mail, email, SMS, telephone, social media or personalised online content and advertising. You may opt out at any time by following the unsubscribe instructions in a communication or contacting us using the details below.
We use cookies and similar browser technologies to collect website usage and technical information, including your IP address, location, operating system, browser, visit times, pages viewed, links clicked and authentication status.
We do not use advertising or marketing cookies. Disabling cookies may limit some website functionality.
We take reasonable steps to ensure Personal Information we hold is accurate, current, complete, relevant and not misleading. You may request access to or correct your Personal Information in accordance with the Privacy Act. Contact us using the details below. We will respond within a reasonable time and may require proof of identity or charge a reasonable fee reflecting our access-related costs. If we refuse a correction request, we will provide written reasons.
To raise a privacy complaint, email us at info@lineaenergy.com.au, providing details and supporting documents where available. We will investigate complaints confidentially so far as reasonably possible, aim to acknowledge them within 10 business days and provide a substantive response within 30 business days. If more time is required, we will explain why and keep you informed. If you are dissatisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
We may update this Privacy Policy to reflect changes to our services, practices or legal obligations. The latest version will be published on our website. Where appropriate, we will notify you of material changes by website notice or email and obtain consent before relying on it where required.
For privacy enquiries, access or correction requests, changes to sharing instructions or complaints, please contact:
Privacy Officer
Linea Energy Pty Ltd
Email: info@lineaenergy.com.au
